State Farm® Insurance Agent Sara Turgeon

"Thank you for the 5 stars!"

"Hi Monique, I am so sorry to hear of the frustration your friend is experiencing. Having an accident is never convenient. We strive to help all customers through the process, however, we are limited to the policy provisions and coverages customers choose. Older vehicles create an even more difficult situation as vehicle manufacturers do not continue to make parts for vehicles after they change body styles, etc. Our Claims Department researches part availability based on the year, make, model of the vehicle via a national data base and has no control over availability or quality of what is available. Our best recommendation is to encourage your friend continue to communicate and document all correspondence with all parties involved and gain a further understanding of the coverages she selected on her policy. If she has further questions or concerns, please have her reach out to her insurance agent office and she can always request to speak with a Claims Supervisor if she is not getting the response needed from the Claims team. "

"Thank you, Linda for your review. My apologies in responding. Your feedback is greatly appreciated. "

"Tracy, thank you so much for your review! For some reason it just popped up but I wanted to personally respond to let you know how much we appreciate you!"

"Thank you so much for the review, Bill! We strive to take the best care of our customers by making the process as streamlined and simple as possible. We appreciate you! "

"Thank you, Eli! We are honored to serve you! Congrats on your new business... do we need to talk insurance soon? Thank you for taking the time to review our Agencies! Look forward to seeing you soon!"

"We so appreciate you taking time to send us some love! We are thankful for your business and the opportunity to serve you, Leanne!"

"Thank you, Tony! It's wonderful to hear that you find the service very helpful. Your appreciation means a lot to us!"

"Thank you so much for your kind words, Ray! It's wonderful to hear that you found the over-the-phone service personable, friendly, and most importantly, helpful. We're always here to assist you with a smile!"

"Thank you so much for sharing your experience! It's wonderful to hear that everything was handled perfectly and that you found our team considerate and thorough. We're delighted that you're happy with your insurance and that we could make the process smooth for you. Your satisfaction means a lot to us!"

"Thank you for the kind words, Scott! We are thrilled to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out."

"Thank you, Hillary for your compliment of Rose and our Agency. We strive to deliver a positive customer experience and look forward to building on that relationship with you! "

"Thank you for sharing your positive experience with us, Theris! We're glad we could assist you quickly with your renters insurance. If you ever need anything else, don't hesitate to reach out."

"So appreciate the opportunity to serve the North and South Carolina community! Love helping provide customers piece of mind that they can recover from the unexpected, have the coverage they need, and a local agent that has their best interest in mind! Thank you Joe for taking the time to review us! We are grateful for customers like you!!!! "

"Mel, thank you for sharing this feedback! We really put a strong emphasis on providing great customer service and it makes our day to hear this!"

"Thank you, Allen for your review and especially your recognition of Von. We strive to deliver a positive customer experience and we look forward to continuing that relationship with you! "

"Jessica, you are too kind! Kristine appreciates this recognition and we appreciate the great feedback. Thank you for your review!"

"Thank you so much for the review! We appreciate your feedback!!! Have a wonderful And Safe Labor Day weekend!"

"Thank you for the 5 star review, Scott! It is our pleasure to be able to assist you with any of your insurance questions or needs!"

"Marcus, thank you so much for this wonderful acknowledgement! It is our pleasure to serve wonderful customers like you."

"Thank you for the review Larry!!!! So appreciate you and the compliment to our team!!!"

"Thank you, Tammie! This is such great feedback. We appreciate you!"

"Brittany, thank you so much! It is so great to hear our customers are thankful to have us. Kristine is wonderful and always looks to go above and beyond, she appreciates this recognition."

"Thank you, Arlina for this great review! We are always happy to help! "

"Hi Sandra, my team and I are more than happy to help your sister through the claim process. While we are not able to personally handle claims in our office as we are not licensed to do so, we always strive to help everyone in any way possible when we are aware that someone needs assistance. The Claim process involves many factors so if your sister or anyone involved in the claim has any questions, we will do all we can to help. "