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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ray Longenecker

Ray Longenecker

September 12, 2024

5  out of  5
rating by Ray Longenecker
"Great over-the-phone service! Very personable and friendly, but helpful more than anything!"
We responded:
"Thank you so much for your kind words, Ray! It's wonderful to hear that you found the over-the-phone service personable, friendly, and most importantly, helpful. We're always here to assist you with a smile!"
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Pamela Bailey

September 9, 2024

5  out of  5
rating by Pamela Bailey
"State Farm has been a joy to work with! I had originally tried to go with Allstate, what a terrible experience! I was almost charged a higher rate of insurance that my mortgage company would supply. I called them three times, even calling them was hard. Each time they told me everything was corrected. With State Farm, they handled everything perfectly! Everyone I spoke with was considerate and thorough. My insurance was better too!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that everything was handled perfectly and that you found our team considerate and thorough. We're delighted that you're happy with your insurance and that we could make the process smooth for you. Your satisfaction means a lot to us!"
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Scott Hughes

July 3, 2024

5  out of  5
rating by Scott Hughes
"Professional, friendly, prompt response to my request. Thank you!!"
We responded:
"Thank you for the kind words, Scott! We are thrilled to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out."
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Hillary Benson

June 11, 2024

5  out of  5
rating by Hillary Benson
"Rose is our agent. She's always very helpful and gets whatever we need done quickly and proficiently. We have a house, a business, and multiple vehicles insured with them. We HIGHLY recommend Rose at Sara Turgeon- State Farm agency to administer all your needs."
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Theris Cheeks

May 23, 2024

5  out of  5
rating by Theris Cheeks
"I loved the people at State Farm they helped me when management kept deleting my renters insurance they nipped it in the bud very fast I truly truly appreciate them for all they did for me there"
We responded:
"Thank you for sharing your positive experience with us, Theris! We're glad we could assist you quickly with your renters insurance. If you ever need anything else, don't hesitate to reach out."
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Joe Dunn

April 30, 2024

5  out of  5
rating by Joe Dunn
"Sara does an excellent job of helping her clients by reviewing policies and making suggestions that will improve the policies! Always willing to look for ways to same me money. Thankful to have her as my agent!"
We responded:
"So appreciate the opportunity to serve the North and South Carolina community! Love helping provide customers piece of mind that they can recover from the unexpected, have the coverage they need, and a local agent that has their best interest in mind! Thank you Joe for taking the time to review us! We are grateful for customers like you!!!! "
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Phil “Tony” Anthony

March 26, 2024

5  out of  5
rating by Phil “Tony” Anthony
"Sara has excellent experience across all the different positions she’s held at State Farm giving her a knowledge base of what best fits your needs as well as State Farm’s Broad insurance offerings. Her staff is dedicated,, knowledgeable, and always ready to answer or service your needs."
We responded:
"Tony, thank you for this glowing 5-star review! We're committed to providing you with excellent service and ensuring your insurance needs are met. Please don't hesitate to reach out if you need anything."
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Mel Mauldin

March 23, 2024

5  out of  5
rating by Mel Mauldin
"Fantastic customer service"
We responded:
"Mel, thank you for sharing this feedback! We really put a strong emphasis on providing great customer service and it makes our day to hear this!"
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Allen Lynch

February 21, 2024

5  out of  5
rating by Allen Lynch
"Von Dean was Both Professional and Incredibly Helpful regarding my Pontoon Boat Insurance . Thanks So Much for Your Help --- Above and Beyond !!!"
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Tracy Deley

February 5, 2024

5  out of  5
rating by Tracy Deley
"Great service!!"
We responded:
"Tracy, thank you so much for your review! For some reason it just popped up but I wanted to personally respond to let you know how much we appreciate you!"
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Jessica Hitchcock

January 17, 2024

5  out of  5
rating by Jessica Hitchcock
"Love me some Kristine:) always makes my day!"
We responded:
"Jessica, you are too kind! Kristine appreciates this recognition and we appreciate the great feedback. Thank you for your review!"
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Dolphus Haney

January 9, 2024

5  out of  5
rating by Dolphus Haney
"Always nice and helpful I really pleasure to do business with"
We responded:
"Thank you so much for the review! We appreciate your feedback!!! Have a wonderful And Safe Labor Day weekend!"
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Scott Durham

December 11, 2023

5  out of  5
rating by Scott Durham
"Always great service"
We responded:
"Thank you for the 5 star review, Scott! It is our pleasure to be able to assist you with any of your insurance questions or needs!"
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Marcus Davis

December 5, 2023

5  out of  5
rating by Marcus Davis
"Sara and her team always go the extra mile to ensure their customers are satisfied."
We responded:
"Marcus, thank you so much for this wonderful acknowledgement! It is our pleasure to serve wonderful customers like you."
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Larry Roesel

December 1, 2023

5  out of  5
rating by Larry Roesel
"Kristine always does a fantastic job!!"
We responded:
"Thank you for the review Larry!!!! So appreciate you and the compliment to our team!!!"
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Tammie Simpson

November 2, 2023

5  out of  5
rating by Tammie Simpson
"Great place"
We responded:
"Thank you, Tammie! This is such great feedback. We appreciate you!"
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Brittny Brannon

November 1, 2023

5  out of  5
rating by Brittny Brannon
"We really love working with everyone at Sara Turgeon's office, but I have to brag about Kristine for a second, she always goes above and beyond for her customers. She has always helped me out when I need it and I am so grateful for that and thankful that you guys have trusted us to take care of your customers. You guys are the best !"
We responded:
"Brittany, thank you so much! It is so great to hear our customers are thankful to have us. Kristine is wonderful and always looks to go above and beyond, she appreciates this recognition."
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Joe

October 26, 2023

5  out of  5
rating by Joe
"I have always used State farm insurance. It's nice knowing there's help close by if ever needed."
We responded:
"Thank you for the 5 stars!"
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Arlina Moore

October 24, 2023

5  out of  5
rating by Arlina Moore
"Always helpful with all my needs"
We responded:
"Thank you, Arlina for this great review! We are always happy to help! "
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Sandra Rogers

September 20, 2023

1  out of  5
rating by Sandra Rogers
"How this office has a 5 star review has me baffled. My sister was hit from behind. Not her fault, and her car was totaled. The other driver also has State Farm. She has had to do all of the leg work for her claim. Making calls, getting estimates on her car, straightening out the mix ups caused by the wrong claim number being on her papers. Why does she even have an agent? For the prices they charge, she should have never had to pick up the phone. Her vehicle was totaled on the 27th of July and she is still having to deal with paperwork trying to get this claim closed. I am hoping she will take the advice of her family and friends and find another insurance company."
We responded:
"Hi Sandra, my team and I are more than happy to help your sister through the claim process. While we are not able to personally handle claims in our office as we are not licensed to do so, we always strive to help everyone in any way possible when we are aware that someone needs assistance. The Claim process involves many factors so if your sister or anyone involved in the claim has any questions, we will do all we can to help. "
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Lavada Galloway

September 15, 2023

5  out of  5
rating by Lavada Galloway
"I stopped by the Pickens, SC State Farm Office on 9/15/23. I received excellent customer service from Von Dean, Office Manager. My car was hit in the back on 8/7/23. The person that hit me has Progressive Insurance. I've been trying to get Progressive to help me since 8/7. No one will call me back. I've sent damage pics and the police report to Progressive 3 times. No response. Von called Progressive. She found out that I had been assigned a new claims agent, but no one told me and no one has contacted me. State Farm has been my auto and home insurance company for decades. Von is a prime example of the caliber of employees at the Pickens State Farm Office. It is my experience that Sara Turgeon, Pickens Agent, hires high quality employees! Anytime I drop by the Pickens Office, I'm always treated with respect, assisted promptly, and with a great attitude!! I find this quality of customer service is very rare these days! I can only say wonderful things about Von and the entire Pickens Team!! Thank you!! Lavada Galloway"
We responded:
"Lavada, thank you for your 5-star review!"
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kmelissa gilstrap

September 7, 2023

5  out of  5
rating by kmelissa gilstrap
"Always great to deal with. Rose in the office always helps me with all my insurance needs."
We responded:
"HI Melissa! We appreciate your feedback as it is very important to us! Please continue to share your experience with our office. Have a great rest of the week!"
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Mary Beth Weaver

August 31, 2023

5  out of  5
rating by Mary Beth Weaver
"Super professional, fast, and accurate!"
We responded:
"Thank you so much Mary Beth for taking the time to review our office and team! Your feedback is greatly appreciated as we strive to consistently improve and provide our customers exceptional service! Have a safe holiday weekend!"
Profile photo of Rose Maloney

Rose Maloney

August 27, 2023

4  out of  5
rating by Rose Maloney
"Prices are comparable, I did have to get insurance on one of my cars because they were so high but they were better with my other 2 cars. Not sure why insurance companies are priced so far apart for one vehicle."
We responded:
"Hi Rose! I would be happy to review everything for you to make sure we have all the applicable discounts, etc. please let us know how we can be of service!"
Profile photo of Mike Lewis

Mike Lewis

July 31, 2023

5  out of  5
rating by Mike Lewis
"Holly took care of me in a flash! Thanks! Sara Turgeon State Farm is a GREAT place for all your insurance needs folks!"
We responded:
"Thank you so much for your review, Mike! It is our absolute pleasure to take care of our customers and are honored to be your choice! "